Platinum Service Centers are dealer locations that have been recognized by Peterbilt as facilities designed and operated with a single focus: maximize uptime for Peterbilt customers. Uptime is a crucial metric for any fleet. The more time a truck is operating, the more efficient and profitable the operation will be. Platinum Service Centers have the equipment, technicians and technology to perform quality repairs and get drivers back on the road quickly.
The Platinum Service Center (PSC) certification is granted by Peterbilt to a dealer location based on an objective set of criteria. These criteria are evaluated and scores are assigned to each one. Only dealer locations that meet or exceed a predefined threshold are designated as Platinum Service Centers. Once certified, all locations must continue to meet or exceed the scoring threshold, thus ensuring a consistent customer experience at these locations.
The criteria assessed as part of the Platinum Service Center program includes the following:
In addition to the PSC criteria, many Peterbilt locations offer enhanced facilities and services such as:
For Peterbilt, the Platinum Service Center program is one more way we demonstrate our commitment to customer uptime. Peterbilt works closely with our fast-growing dealer network to build a consistent customer experience focused on maximizing uptime for every customer, helping them run efficient and profitable businesses. Click the button below to find the Platinum Service Center location closest to you.
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